LevelUp Casino Privacy Policy

At LevelUp Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at LevelUp Casino.com. By completing the level up casino sign up process and using our platform, you agree to the practices described in this document. We encourage you to read this policy carefully before using our services.

Here at LevelUp Casino, we are operated by Dama N.V., registered at Julianaplein 36, Willemstad, Curaçao, registration number 152125. Friolion Ltd acts as our facilitating company. We hold a valid gaming licence issued by the Curaçao Gaming Control Board under licence number OGL/2023/174/0082. As the data controller responsible for your personal information, we are fully committed to complying with all applicable data protection laws.

Information We Collect

When you register and use the Level Up Casino platform, we may collect the following categories of personal data about you:

Personal Identification Data

Full name, date of birth, and gender
Email address, phone number, and residential address
Government-issued identification documents for KYC verification purposes
Username and account credentials

Financial and Transaction Data

Payment method details, including card information and e-wallet identifiers
Deposit and withdrawal history
Transaction records associated with your account
Information related to cryptocurrencies used for transactions

Technical and Usage Data

IP address, browser type, and operating system
Device information when you use the level up casino app or access our mobile platform
Session duration, pages visited, and gameplay activity
Cookies and similar tracking technologies

How We Use Your Information

At Level Up Casino, we use the data we collect for specific, lawful purposes. We do not sell your personal information to third parties. Our primary purposes for processing your data include:

Creating and managing your account and enabling level up casino login access
Processing deposits, withdrawals, and verifying transactions
Conducting identity verification (KYC) checks as required by our licence obligations
Administering bonuses, including the LevelUp Casino no deposit bonus, levelup casino bonus codes, and promotional offers
Communicating with you about your account, transactions, and promotional updates
Ensuring compliance with anti-money laundering (AML) and responsible gambling regulations
Improving our services, platform performance, and user experience
Preventing fraud, cheating, and other prohibited activities
Fulfilling our legal and regulatory obligations under applicable law

Legal Basis for Processing

Our LevelUp Casino platform processes your personal data on the following legal grounds:

Contract performance: Processing is necessary to provide you with our gaming services and to fulfil the terms of our agreement with you.
Legal obligation: We are required to process certain data to comply with our gaming licence, AML laws, and anti-fraud obligations.
Legitimate interests: We process data where it is in our legitimate business interests, such as fraud prevention, security monitoring, and service improvement.
Consent: Where required, we will obtain your explicit consent before processing your data, for example for marketing communications.

Cookies and Tracking Technologies

We at LevelUp Casino use cookies and similar technologies to enhance your experience on our website and within the level up casino app download environment. Cookies allow us to remember your preferences, analyse traffic patterns, and deliver relevant content. The types of cookies we use include:

Essential cookies: Required for the website to function correctly, including enabling secure levelup login and maintaining your session.
Analytics cookies: Help us understand how users interact with the Level Up online casino, allowing us to improve our platform.
Preference cookies: Store your settings and personalise your experience.
Marketing cookies: Used to deliver relevant promotional content, including information about level up casino bonus codes and offers.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

Sharing Your Information

Our Level Up Casino team does not sell, rent, or trade your personal data to third parties for commercial purposes. However, we may share your information in the following circumstances:

Service providers: We work with trusted third parties who assist us in operating the LevelUp Casino platform, including payment processors, KYC verification services, and IT support providers. These parties are contractually bound to handle your data securely and only for the purposes we specify.
Regulatory and legal authorities: We may disclose your data to competent authorities, regulators, or law enforcement agencies when required by law or our licensing obligations.
Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in advance.
Fraud prevention agencies: We may share data with third-party agencies to detect and prevent fraudulent activity on our platform.

Data Retention

At LevelUp, we retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. In general, we retain account and transaction records for a minimum of five years following account closure, in compliance with anti-money laundering legislation. Once data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by our LevelUp Casino platform:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct any inaccurate or incomplete information.
Right to erasure: In certain circumstances, you may request that we delete your personal data.
Right to restriction: You may request that we limit the processing of your data in specific situations.
Right to data portability: You may request that we provide your data in a structured, machine-readable format.
Right to object: You may object to our processing of your data where we rely on legitimate interests as our legal basis.
Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at support@LevelUp Casino.com. We will respond to all valid requests within 30 days.

Data Security

We implement robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our Level Up Casino infrastructure uses SSL encryption for all data transmissions, and access to personal data within our organisation is strictly limited to authorised personnel. We regularly review and update our security protocols to ensure your data remains protected at all times.

Responsible Gambling and Data

At LevelUp Casino, we are committed to promoting responsible gambling. We may use your gameplay and account data to monitor for signs of problem gambling behaviour. This includes tracking deposit patterns, session frequency, and wagering activity. Where we identify concerns, we may use this information to provide assistance, apply account limits, or reach out to you directly. We process this data in the interest of player welfare and in compliance with our licensing obligations.

Third-Party Links

Our Level Up online casino platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or through a prominent notice on our website. Your continued use of our Level Up Casino services following notification of changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data at LevelUp Casino, please contact us at:

Email: support@LevelUp Casino.com
Live Chat: Available 24/7 directly on our website
Telegram and WhatsApp: Accessible via our customer support section

We are committed to resolving any privacy-related concerns promptly and transparently. At Level Up Casino, protecting your personal data is not just a legal requirement — it is a fundamental part of the trust we build with every player on our platform.

Content updated: July 24, 2026